Also, the shuttle drivers (and most others my wife and I have been in contact with) have been so patient and helpful.
I've been working with service rep Lori for a few years now. She has shown excellent customer service. She listens and investigates when you explain issues with your vehicle. If they can't find it they take a ride with you to try and experience it. The other dealerships (Toyota in Duluth) have just told me sorry, wait until its completely broken.
Year in and year out this is the best dealership I have ever worked with. I send all my friends there. The last 4-5 years. I have worked with Jack Hunker. Although I have had great experiences previously with many of their other salespersons. I also feel the service work has been excellent also when needed.
For these reasons alone my next car will likely be from this dealership.
I was told a part was covered under my extended warranty. After doing diagnostics they told me it was not covered and charged me for the diagnostics anyway.atotal of $109. I will never by another vehicle from Kolar and i will tell everyone I know to go elsewhere for a vehicle. The service people do not know what they are doing. They should know their job and not mislead people to make a profit. This is not the first I have heard of this practice either
The staff were welcoming and very pleasant. I was offered coffee and a comfortable place to wait for servicing on my car. The wait time was very reasonable considering the number of cars in the bay when I arrived. I was very pleased with this experience.
Awful service. The only nice thing is the beverages while you wait. Not enough help. It took hours for financing and then they sold us the wrong car. The sales guy had my husband thinking our loan would be like $10000 less after our trade in then it actually was. The sales guy assured me they would only check financing for 2 places when I specifically asked because I was only interested in gm financing. Well many were checked when I looked at my husband and my credit report. We waited 3 hours just to get into the financing department. They could have let us know how long t would have been as we could have went out to eat or something especially waiting with kids. I live out of town and had to drive all the way back another day because of their screw up. The sales manager did get us the right vehicle with 3rd row seatin but it only sat 6 instead of seven like the other ones we had seen. It wasn't worth the fight after spending a whole day there with 2 kids and a second day. They also assured me that the price would remain the same but it did not when we went back but they were in a hurry and just kept telling us sign here and here and here. The price went up. According to the window sticker I found from the other dealership For my car I could have saved money going there! They did not go through how the vehicle optioned worked like at other dealerships.
Kolar Chevrolet Buick Gmc Cadillac is a US Car Dealer based in Hermantown, Minnesota. Kolar Chevrolet Buick Gmc Cadillac is located at 4770 W Arrowhead Rd, Hermantown, MN 55811, USA.
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